Privacy Policy
Last Updated 20 May 2026
Introduction
Rainbet values the privacy of every player and visitor who uses our website, account features, games, payment services and customer support channels.
This Privacy Policy explains how Rainbet collects, uses, stores and shares personal information when you access the website, create an account, make deposits, request withdrawals, contact support or use any related service.
By using Rainbet Canada, you confirm that you have read this Privacy Policy and understand how your personal information may be processed.
Information We Collect
We may collect information that you provide directly when you register, verify your account, use payment methods, communicate with support or take part in promotions.
This information may include
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Username and account details
- Government issued identification
- Proof of address
- Payment method information
- Source of funds information
- Communication records with support
We may also collect technical and usage information automatically when you use the website.
This information may include
- IP address
- Device type
- Browser type
- Operating system
- Login dates and session activity
- Pages viewed
- Game and wagering activity
- Deposit and withdrawal history
- Cookie identifiers
- Location signals needed for compliance and security
- How We Use Your Information
Rainbet uses personal information to operate the website, provide account services, process payments, verify identity and maintain a secure gaming environment.
We may use your information for the following purposes
- Creating and managing your account
- Confirming your age, identity and location
- Processing deposits and withdrawals
- Providing casino games, sports betting features and promotions
- Responding to customer support requests
- Detecting fraud, payment abuse and account misuse
- Meeting anti money laundering and responsible gambling obligations
- Applying self exclusion and account restriction requests
- Improving website performance and user experience
- Sending service messages and account notifications
- Sending promotional messages where permitted by your preferences
We do not sell your personal information to third parties.
Legal and Compliance Reasons
Rainbet may process personal information where it is needed to comply with legal duties, licensing requirements, payment rules, fraud prevention standards and responsible gambling procedures.
For players in Canada, this may include confirming that the player meets the legal gambling age in the relevant province or territory and that access to the service is permitted from the player’s location.
We may also use information to investigate suspicious activity, verify payment ownership, prevent multiple account abuse, enforce our Terms and Conditions and respond to lawful requests from regulators, courts, payment providers or competent authorities.
Sharing of Information
Rainbet may share personal information only where it is necessary for the operation, security and compliance of the service.
Information may be shared with
- Payment providers
- Identity verification providers
- Fraud prevention services
- Game providers
- Hosting and technical service providers
- Customer support tools
- Marketing service providers where permitted
- Professional advisers
- Regulators, authorities or dispute bodies where required
Each service provider is expected to process information securely and only for the purpose for which it was provided.
Cookies and Similar Technologies
Rainbet may use cookies, pixels, local storage and similar technologies to keep the website working, remember account preferences, improve performance and understand how visitors use the service.
Cookies may be used for
- Login and account security
- Session management
- Payment and fraud prevention
- Language and display preferences
- Website analytics
- Marketing measurement where allowed
You can control cookies through your browser settings. Some parts of the website may not work correctly if essential cookies are blocked.
Data Security
Rainbet uses technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration and disclosure.
These measures may include access controls, encryption, monitoring, secure storage, internal policies and verification procedures.
No online service can guarantee complete security. You are responsible for keeping your password, email account and device secure.
Data Retention
Rainbet keeps personal information only for as long as it is needed for the purposes described in this Privacy Policy.
Retention periods may depend on
- Account activity
- Verification requirements
- Payment and transaction records
- Responsible gambling records
- Fraud prevention needs
- Legal and regulatory obligations
- Dispute and complaint handling
When information is no longer required, Rainbet will delete it, anonymize it or restrict its use where appropriate.
Your Privacy Rights
Depending on the laws that apply to you, you may have rights in relation to your personal information.
These rights may include
- Accessing the personal information we hold about you
- Correcting inaccurate or incomplete information
- Requesting deletion of information where allowed
- Objecting to certain processing
- Requesting restriction of processing
- Withdrawing marketing consent
- Requesting a copy of certain information
- Asking questions about how your information is used
Some rights may be limited where Rainbet must keep information for legal, payment, security, fraud prevention or responsible gambling reasons.
Marketing Communications
Rainbet may send promotional messages about bonuses, offers, games, events and service updates where permitted by law and your communication preferences.
You may opt out of marketing communications at any time by using the unsubscribe option where available or by contacting customer support.
Even if you opt out of marketing, Rainbet may still send important service messages about your account, security, payments, responsible gambling tools or changes to legal documents.
International Transfers
Rainbet may process and store information in countries outside Canada where our service providers, payment processors, game providers or technical systems are located.
When information is transferred internationally, Rainbet takes reasonable steps to protect it according to this Privacy Policy and applicable data protection requirements.
Third Party Links
The website may contain links to third party websites, payment services, game providers or external resources.
Rainbet is not responsible for the privacy practices, content, security or policies of third party websites. You should review their privacy notices before providing information to them.
Children and Underage Users
Rainbet services are not intended for anyone below the legal gambling age in their province or territory.
We do not knowingly collect personal information from underage users. If we discover that an underage person has used the service, we may close the account, restrict access and take steps required by our policies and applicable law.
Updates to This Privacy Policy
Rainbet may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices or business operations.
The updated version will be published on the website with a new last updated date. Continued use of the website after publication means that you have reviewed the updated policy.
Contact Us
If you have questions about this Privacy Policy, your personal information or your privacy rights, you can contact Rainbet customer support through the contact options available on the website.
Please use the email address registered to your account when making a privacy request so that we can verify your identity and respond securely.